One Breckenridge

‘One Breckenridge’ is Breckenridge’s town-wide guest service program. We believe that a culture of guest service needs to start with one local at a time. Two times a year, Breckenridge employees and residents have an opportunity to participate in Guest Service Influencer (GSI) training program, where they are not only taught the fundamentals of providing the best customer service but learn how to teach these skills as well. The theory is, each GSI graduate will be able to go out into the community and teach these skills to other employees, making a town-wide culture of excellent guest service.

Nominate a Champion

Who made your day?

Every month, One Breckenridge recognizes individuals and businesses for providing exceptional guest service.
Winners are treated to breakfast and a prize package. Each year, the committee selects one business who exemplifies the values of the One Breckenridge program to be recognized as the Annual Champion at the Breckenridge Tourism Office Annual Meeting.

Did you witness a Service Champion in action? Please tell us about your experience!

2017 Guest Service Champion of the Year – Beaver Run Resort

2017 One Breckenridge Annual Champions

2017 Honorable Mention – The Lodge at Breckenridge

2017 Individual Guest Service Champion  – Katie Sodergren, Mountain Wave

2017 Honorable Mention – Beau Walters,   Christie Sports 

2016 Guest Service Champion of the Year – Columbia Sports

2015  Guest Service Champion of the Year – Breckenridge Recreation Center


Some staff from the Breckenridge Recreation Center just after winning One Breckenridge’s 2016 Service Champion of the Year.  Left to Right:  Vince Hutton, Sarah Robbins, Jon Dorr and Roxy Norquist.
Click Here for testimonials on One Breckenridge’s 2016 Service Champion of the Year.

Every month, One Breckenridge recognizes individuals and businesses for providing exceptional guest service.
Winners are treated to lunch and a prize package.
Did you witness a Service Champion in action? Please tell us about your experience!

Click here to nominate

 Guest Service Champions

May 2018 Guest Service Champions were treated to breakfast at the Lodge at Breckenridge. Beau Walters (Christy Sports), Dayne Baumchen (The Lodge at Breckenridge), Alyse Cox (Breckenridge Welcome Center), Katie Sodergren (Blue River Sports), and Ben Loyal (Breckenridge Recreation Center)

March 2018 Guest Service Champions were treated to breakfast at the Lodge at Breckenridge. Kyle Jeska (Breckenridge Nordic Center), Jimmy Oum (Town of Breckenridge Recreation Department), Sarah Wetmore (Breckenridge Tourism Office), Andee Skinner (The Wedgewood Lodge), Dave Tunison (Charter Sports), Todd Wroblewski (Outsider), Sam Truesdell (Ski Country Resorts), and Patricia Romero (City Market); as well as the entire staff of the Swiss Haven Restaurant and the The Lodge at Breckenridge.
January 2018 Guest Service Champions were treated to breakfast at the Lodge at Breckenridge.  Josh Beasley from Mountain Angler, Tim DeRedon from Hearthstone, Brian Villamor and Ashley Lutts from Beaver Run, Diane Burris from Cool River Coffee House, Scott Barnhart from The Lodge at Breckenridge, Mike Hessel from Breckenridge Lodging Association, Kelly Sanders, Jesse Larson and Leah Musacchio of Wyndham Resorts, Terrin Abell from the Breckenridge Recreation Center, Parker Jones from Ember and the staff from Ridden,

November 2017 Guest Service Champions were treated to Breakfast at Cool River Cafe. From Left – Right: Alyse Cox (Breckenridge Welcome Center), Tori Kantor (Columbia Sports), Wendy Kunz (Breckenridge Hospitality), Will Shira (Breckenridge Distillery), Megan Pierson (Sky Run), LuCinda Lund (Columbine Cafe)

 

July 2017 Guest Service Champions were treated to breakfast at Mom’s Baking Company From Left – Right: Debbie Grosse (Breckenridge Grand Vacations), Nick Wilson (Recreation Center), Carol Stuckey (City Market), Gail Marshall (Stephen C. West Ice Arena)


May 2017 Guest Service Champions were treated to Breakfast at Cabin Coffee.  From Left – Right :  Rick Holman, Breckenridge Town Manager, Tori Kantor, One Breckenridge Champion from Columbia Breckenridge, Bill Wishowski, Managing Director of Community Affairs and Services of The Breckenridge Tourism Office, Eric Mamula, Mayor of Breckenridge, Kayla James, One Breckenridge Champion from Shirt Ernie’s

February 2016 Guest Service Champions were treated to lunch at Downstairs at Erics.  From Left – Right:  Larry with Nature’s Own, Kristen and Ax with Broken Compass Brewery, Lisa with Summit Mountain Rentals, Jill with Nature’s Own, Jason with Broken Compass Brewery, Evan with Craniologie, Ford with Broken Compass Brewery, Joe and Paul with Craniologie and Mike and Brett with Breckenridge Grand Vacations.


January 2016 Guest Service Champions were treated to lunch at Mi Casa.  From Left – Right Danny Bell (Arkansas Valley Adventures & Peak1 Express), Ireland King (Blue Stag Saloon), Terry Barbu (Blue Stag Saloon), Scott Sodergren (Blue River Sports), Elusia Andrus (Blue River Sports), Sarah Robbins (Breckenridge Recreation Department) Brandon Gonski (Arkansas Valley Adventures & Peak1 Express)

December 2015 Guest Service Champions were treated to lunch, courtesy of Spencer’s at Beaver Run.
From Left Back:  Sarah Daigle (Wedgewood Lodge), Carlton Findley (Coppertop Bar & Cafe), Tim Halverson (Beaver Run Resort and Conference Center), Bridgett Nissly (U.S. Bank), Kim Gill (Giampietro Pasta & Pizzeria) From left (front): Bethany Huelin (Ready, Paint, Fire) and Trisha Krasnicki (Goods)

Standards

Our Vision: “To be the most welcoming town in Colorado”

Our Mission: To enhance and promote the unique character and experience of Breckenridge as a world-renowned destination resort and to represent, serve and perpetuate the common interest and character of our community.

The five standards we demonstrate with each and every guest:

1. We invite a conversation with you in the first 30 seconds of meeting you, respecting the fact that you are the reason why we are here.

2. In the first two minutes of our conversation, you feel like you just made a new friend-like you now “know a guy / gal” in Breckenridge.

3. We get you excited to try a new Breckenridge experience during our conversation, and set you up to make that experience happen before you move on.

4. We want you to be excited to come back, and tell the story about your new adventure, and to tell your friends too!

5. You leave Breckenridge feeling like it’s a special place – truly unlike any other ski town.

Request Training

Upcoming Trainings:

Guest Service Influencer Training

Nov. 27 & 28, 2018
8:00 am – 5:00 pm

Service Champion Training

2-hour intensive guest service and communication styles training & 1 hour scavenger hunt.
Nov. 29, 2018
8 am – 11 am  or  2 pm – 5 pm

Students of the Influencer and Champion training will be given registration credentials for the Winter Breck 101 program hosted Nov. 29 – Dec.14

Interested in having a custom built training for your team or want to partner with another business for a custom training this winter? Send an email to bwishowski@gobreck.com.